Cookie Policy

What are cookies?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the RZwing website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Read more about cookies (and other similar tracking technologies) and how we use the data collected through these technologies, in our Privacy Policy.

What cookies do we use and why?

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of their input when filling in forms that span several pages.

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

  • User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
  • Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
  • Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect requests appropriately.
  • User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

RZwing is dedicated to optimizing user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website or our merchants’ storefronts, and how often. The performance cookies we use include:

  • First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.
  • Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how to opt out of Google Analytics, see below.

Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here. We do not set advertising cookies through our merchants’ storefronts ourselves, though merchants may choose to do so independently.

Finally, social media and content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

Merchant storefronts

When merchants use our platform to power their online stores, we place the following cookies for visitors of their stores.

Cookies Necessary for the Functioning of the Store

NAME

FUNCTION

DURATION

_ab

Used in connection with access to admin.

2y

_customer_account_shop_sessions

Used in combination with the _secure_account_session_id cookie to track a user's session for new customer accounts

30d

_secure_account_session_id

Used to track a user's session for new customer accounts

30d

_secure_session_id

Used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected.

24h

_RZwing_country

For shops where pricing currency/country set from GeoIP, that cookie stores the country we've detected. This cookie helps avoid doing GeoIP lookups after the first request.

session

_RZwing_m

Used for managing customer privacy settings.

1y

_RZwing_tm

Used for managing customer privacy settings.

30min

_RZwing_tw

Used for managing customer privacy settings.

2w

_storefront_u

Used to facilitate updating customer account information.

1min

_tracking_consent

Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region.

1y

_cmp_a

Used for managing customer privacy settings.

1d

c

Used in connection with checkout.

1y

cart

Used in connection with shopping cart.

2w

cart_currency

Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout.

2w

cart_sig

A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations.

2w

cart_ts

Used in connection with checkout.

2w

cart_ver

Used in connection with shopping cart.

2w

checkout

Used in connection with checkout.

4w

checkout_token

Used in connection with checkout.

1y

customer_account_locale

Used in connection with new customer accounts

1y

dynamic_checkout_shown_on_cart

Used in connection with checkout.

30min

hide_RZwing_pay_for_checkout

Used in connection with checkout.

session

keep_alive

Used in connection with buyer localization.

2w

master_device_id

Used in connection with merchant login.

2y

previous_step

Used in connection with checkout.

1y

discount_code

Used in connection with checkout.

session

remember_me

Used in connection with checkout.

1y

secure_customer_sig

Used to identify a user after they sign into a shop as a customer so they do not need to log in again.

1y

RZwing_pay

Used in connection with checkout.

1y

RZwing_pay_redirect

Used in connection with checkout.

1 hour, 3w or 1y depending on value

shop_pay_accelerated

Used in connection with checkout.

1y

storefront_digest

Stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected.

2y

tracked_start_checkout

Used in connection with checkout.

1y

checkout_session_lookup

Used in connection with checkout.

3w

checkout_prefill

Used in connection with checkout.

5m

checkout_queue_token

Used in connection with checkout.

1y

checkout_queue_checkout_token

Used in connection with checkout.

1y

checkout_worker_session

Used in connection with checkout.

3d

checkout_session_token

Used in connection with checkout.

3w

checkout_session_token_<<token>>

Used in connection with checkout.

3w

cookietest

Used to ensure our systems are working correctly

1m

order

Used in connection with order status page.

3w

identity-state

Used in connection with customer authentication

24h

identity-state-<<token>>

Used in connection with customer authentication

24h

identity_customer_account_number

Used in connection with customer authentication

12w

card_update_verification_id

Used in connection with checkout.

20m

customer_account_new_login

Used in connection with customer authentication

20m

customer_account_preview

Used in connection with customer authentication

7d

customer_payment_method

Used in connection with checkout.

1h

customer_shop_pay_agreement

Used in connection with checkout.

20m

pay_update_intent_id

Used in connection with checkout.

20m

localization

Used in connection with checkout.

2w

profile_preview_token

Used in connection with checkout.

5m

login_with_shop_finalize

Used in connection with customer authentication

5m

preview_theme

Used in connection with the theme editor

session

RZwing-editor-unconfirmed-settings

Used in connection with the theme editor

16h

wpm-test-cookie

Used to ensure our systems are working correctly.

session

Reporting and Analytics

NAME

DESCRIPTION

DURATION

_landing_page

Track landing pages.

2w

_orig_referrer

Track landing pages.

2w

_s

RZwing analytics.

30min

_RZwing_d

RZwing analytics.

session

_RZwing_fs

RZwing analytics.

30min

_RZwing_s

RZwing analytics.

30min

_RZwing_sa_p

RZwing analytics relating to marketing & referrals.

30min

_RZwing_sa_t

RZwing analytics relating to marketing & referrals.

30min

_RZwing_y

RZwing analytics.

1y

_y

RZwing analytics.

1y

_RZwing_ga

RZwing and Google Analytics.

session

customer_auth_provider

RZwing analytics.

session

customer_auth_session_created_at

RZwing analytics.

session

shop_analytics

RZwing analytics.

1y

unique_interaction_id

RZwing analytics.

10min

RZwing’s websites

When visitors load RZwing’s websites, we generally place the following RZwing cookies.

Cookies Necessary for the Functioning of the Sites

NAME

DESCRIPTION

DURATION

_Brochure_session

Used in connection with browsing through site.

-

checkout

Used in connection with Pay checkout on shop.app.

3w

signed_in

Used in connection with Shop login.

1y

user

Used in connection with Shop login.

1y

Reporting and Analytics

NAME

FUNCTION

_landing_page

Tracks landing pages.

_orig_referrer

Tracks landing pages.

_s

RZwing analytics.

_session_id

RZwing analytics

_RZwing_s

RZwing analytics.

_RZwing_sa_t

RZwing analytics relating to marketing & referrals.

_RZwing_uniq

RZwing analytics.

_RZwing_y

RZwing analytics.

_y

RZwing analytics.

*_assignment

RZwing analytics

ab_test_*

RZwing analytics.

cart_sig

RZwing analytics.

ki_r

RZwing analytics.

ki_t

RZwing analytics.

Additionally, we use pixels and tags from the following third parties, which may in turn place cookies.

Cookies Necessary for the Functioning of the Sites

THIRD PARTY

DESCRIPTION

PRIVACY POLICY

Cloudflare

RZwing uses Cloudflare Network as a Service for edge routing.

https://www.cloudflare.com/privacypolicy/

Reporting & Analytics

THIRD PARTY

DESCRIPTION

PRIVACY POLICY

Drift

We use Drift to help with conversational marketing to customers while they visit our websites.

https://www.drift.com/privacy-policy/

Fullstory

We use Fullstory to help measure how users interact with our websites.

https://www.fullstory.com/legal/privacy/

Google Analytics

We use Google Analytics to help measure how users interact with our websites.

https://policies.google.com/privacy

Google Tag Manager

We use Google Tag Manager to help manage all 3P tags/cookies/events.

https://policies.google.com/privacy

iSpot

We use iSpot to help measure how users interact with our websites.

https://www.ispot.tv/terms-of-service

LinkedIn Insight Tag

We use LinkedIn Insight Tag to help measure how users interact with our websites.

https://www.linkedin.com/legal/privacy-policy

Twitter

We use Twitter to help measure how users interact with our websites.

https://twitter.com/en/privacy

Vidyard

We use Vidyard to provide video content and measure how users interact with our content.

https://www.vidyard.com/privacy/

Advertising

THIRD PARTY

DESCRIPTION

PRIVACY POLICY

Bizible

We use Bizible to help measure marketing and advertising campaign attribution.

https://documents.marketo.com/legal/privacy/

Facebook Pixel

We use Facebook Pixel to help measure how users interact with our websites.

https://www.facebook.com/privacy/explanation

Facebook Custom Audiences

We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites.

https://www.facebook.com/policy.php

Google

We use Google Ads to deliver targeted advertisements to individuals who visit our websites.

https://policies.google.com/privacy

Instagram

We use Instagram to deliver targeted advertisements to individuals who visit our websites.

https://privacycenter.instagram.com/policy

Reddit

We use Reddit Ads to deliver targeted advertisements to individuals who visit our websites.

https://www.reddit.com/help/privacypolicy

TikTok

We use TikTok to help measure how users interact with our websites.

https://www.tiktok.com/legal/privacy-policy?lang=en

YouTube

We use YouTube to deliver targeted advertisements to individuals who visit our websites.

https://policies.google.com/privacy?hl=en

Social Media & Content

THIRD PARTY

DESCRIPTION

PRIVACY POLICY

Facebook Connect

We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform.

https://www.facebook.com/policy.php

Gravatar

We use Gravatar to allow visitors to our websites to create avatars.

https://en.gravatar.com/site/privacy

Instagram CDN

RZwing uses Instagram CDN to provide content to user.

https://privacycenter.instagram.com/policy

Sanity CDN

RZwing uses Sanity CDN to provide content to user.

https://www.sanity.io/legal/privacy

Simplecast

RZwing uses Simplecast to distribute podcasts.

https://simplecast.com/privacy

Twitter CDN

We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform.

https://twitter.com/en/privacy

TypeKit (Adobe fonts)

We use typekit to load web fonts from Adobe CDN

https://www.adobe.com/privacy/policies/typekit.html

Wistia

We use Wistia to display video content.

https://wistia.com/privacy

YouTube CDN

RZwing uses YouTube CDN to provide content to user.

https://policies.google.com/privacy?hl=en

Oberlo websites

When visitors load Oberlo’s websites, we generally place the following Oberlo cookies:

Cookies Necessary for the Functioning of the Sites

NAME

FUNCTION

gdpr_accepted

Used in connection with GDPR acceptance.

Reporting and Analytics

NAME

FUNCTION

_RZwing_s

RZwing analytics.

_RZwing_t

RZwing analytics.

Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:

Reporting & Analytics:

THIRD PARTY

DESCRIPTION

PRIVACY POLICY

Google Analytics

We use Google Analytics to help measure how users interact with our websites.

https://policies.google.com/privacy

Advertising:

THIRD PARTY

DESCRIPTION

PRIVACY POLICY

Microsoft Advertising

We use Microsoft Advertising to deliver targeted advertisements to individuals who visit our websites.

https://privacy.microsoft.com/en-ca/privacystatement

Google

We use Google Ads to deliver targeted advertisements to individuals who visit our websites.

https://policies.google.com/privacy

How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

How to control cookies?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.